• Where is your company located?
  Daveera presently operates online from two locations, Ogun and Lagos States, Nigeria. We do not have any physical locations to eliminate extra costs (staff, rent, etc) that will have an increasing cost effect on our customized jewellery pieces. We presently only maintain an online store.
• What is your jewellery material?
  Our customized jewellery materials come in 316L Steel, Sterling Silver and Gold (9K, 14K and 18K)
• Can I make changes to my order after being placed?
  Yes you can if your order batch window is still open. Immediately contact our customer care on whatsapp or mail with full details about your order for corrections to take place.
• How do I know when I have successfully placed my order?
  You will receive an order confirmation mail, containing complete details of your order, to the email provided at check out. If you do not receive any, check the spam section of your mail, if there’s still no mail, then it’s possible you provided a wrong email at check out.
• What do I do if my email is wrong?
  Don’t panic! You can always contact our customer care on whatsapp or mail to make necessary corrections
• What payment methods do you accept?
  We accept payment using Paystack
• How long to receive my order?
  Our pieces are custom made. We have a processing time which takes 15 to 25 business days (most times a batch gets ready in less than 20 business days). Once ready, dispatch will be made according to your preferred shipping method
• Why is the Processing time frame long?
  Our production house is situated in a region closer to our raw materials to eliminate extra costs. Once customized pieces are completely produced in a batch, items will be sent to our marketing house here in Nigeria for final delivery.
• What should I do if I don’t receive my package?
  Contact our customer care via whatsapp, email or call providing your order ID and we will check on it for you. Please go through our lost item policy under our “Terms & Policies” .

If you have questions that have not been answered, feel free to contact our customer care